Lodging
Policies
Deposits/Payments
When making a reservation, whether it’s done on-line or over the phone, a deposit is required to complete the reservation. In order to make a group rental and reserve one or both buildings, the deposit amount is $500 for 1 building and $1000 for both. The balance due will be payable upon arrival. We accept cash, checks made out to Rock and River as well as all major credit cards. When trying to book by phone we recommend calling between 7:30 and 9:00 in the morning or between 6:00 and 8:00 in the evening. In the event that the answering machine is reached, messages are checked frequently and calls returned promptly.
Cancellations/Refunds
Because we are a small lodge, last minute cancellations impact us significantly. Thus we’ve implemented a cancellation/refund policy that is fair, simple and based upon mutual trust. For cancellations made more than two months prior to the date of arrival, a full refund of the deposit will be issued less a $100 cancellation fee. For cancellations made less than two months prior to the date of arrival, but more than one month, deposits will be forfeited. For cancellations made less than one month prior to the arrival date, deposits will be forfeited and Rock and River reserves the right to charge the full lodging amount unless the building can be re-booked. The only exceptions will be in cases where extreme circumstances exist (such as very bad weather or a serious medical condition). In these rare cases, Rock and River will determine whether the circumstance qualifies as extreme or not.
Rules and Regulations
-Check-in is 4:00 P.M. and check-out is 11:00 A.M.
-Our facilities are entirely smoke free.
-We allow one well-behaved dog per group rental ($20/night).
-Upon arrival, the building will be open. There is no need for checking in as we live next door and will see all guests the next morning.
Frequently
Asked Questions
Absolutely not! Most of our lodging guests are Adirondack lovers that simply want a friendly, secluded get away, one that is located in a peaceful mountain environment.
We’re located in a secluded mountain valley at the start of the famous Jack Rabbit Ski Trail. Hiking, mountain biking, rock climbing, ice climbing, cross country skiing and snowshoeing can all be enjoyed, right out our front door! The mountain village of Keene is a five minute drive, and Keene Valley, “Home of the High Peaks”, is just ten minutes away. The Olympic Village of Lake Placid with its’ numerous shops, restaurants, events and museums as well as Whiteface Ski Area are easily reached in just twenty minutes. Great swimming holes, world class fishing streams and excellent road biking routes are likewise, all close by…
Most definitely! Ed and Teresa (the owners for more than 30 years) are friendly, knowledgeable and passionate about the area. They live on the property in a separate house and take great pride in helping guests and families find the perfect hike, climb or swimming hole for the day.
Great Question! To pick one factor it would have to be our peaceful, secluded location. We’re situated at the end of a country road, surrounded by fields and mountain views. We have no visible neighbors and because of this, we offer more of a “mountain lodge” experience rather than an “in town” one. Of course our friendly staff, homelike ambience and mountain-oriented philosophy have all been mentioned as “uniquely Rock and River”…
That’s easy – Marcy, our very friendly Black Lab!